Outbound contact centre solutions that customers welcome

Build customer loyalty by emphasising quality over quantity in your contact centre outbound call solution.

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Benefits

Enhance the positives of outbound calling for your contact centre

Strengthened customer relationships

Use outbound in a way that benefits your customers by being proactive at the right time with the right message.

Improved agent engagement

Give your contact centre agents more opportunities to be successful by providing them with the information they need to be of service to customers.

Effective campaigns

Save time and improve results with easy-to-use outbound campaign creation tools and comprehensive tracking of metrics.

Be proactive and build customer loyalty with intelligent outbound contact centre solutions

Too much outbound calling risks annoying customers and stressing contact centre agents to the point of quitting. But an intelligent outbound strategy can build loyalty by offering customers a useful service before they ask for it.

Process

Bring intelligent outbound campaigns to your contact centre in 4 steps

Plan

Configure and administer outbound campaigns including targeting, callback cycles, blacklisting and application programming interface (APIs).

Define objectives

Create and manage objectives, define actions and execute an effective strategy.

Run

Manage progressive and preview calls, view customer information and review callback qualifications from an intuitive, single-screen agent console.

Analyse

Review campaign, agent performance and qualification statistics in multiple formats.

See Odigo outbound contact centre solutions in action

Increased customer loyalty
Improved agent engagement
Customisable and easy-to-track KPIs

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