Idea in Brief
The Situation
New technologies can not only handle a growing number of repetitive and manual tasks but also perform sophisticated kinds of knowledge-based work—such as research, coding, and writing—that have long been considered safe from disruption.
The Challenge
To cope, many organizations are investing heavily in upskilling their workforces, but those efforts alone won’t be enough. In the coming decades millions of workers may need to be entirely reskilled—a profoundly complex societal challenge.
The Path Forward
Some companies have recently launched successful reskilling efforts. Five important paradigm shifts have emerged from their efforts that other companies will need to embrace if they hope to adapt to the new era of automation and AI.
A version of this article appeared in the September–October 2023 issue of Harvard Business Review.
